Specialty Store Services - Des Plaines, Illinois

Jonathan Bass

This place is a gift to have nearby! Large inventory in stock, not having to wait or pay shipping costs was amazing. The young woman in the showroom was also very helpful and exactly the kind of employee a business owner can be proud of. Although I GREATLY appreciate not having the pushy sales vibe trying to earn commissions and squeeze every dollar out of customers, the only area I saw for improvement would be upselling can actually be a good thing. I bought portable display cases and forgot to buy the protective bags! That’s 100% my fault, but a soft, “we also have fitted bags for these cases to protect them from scratches” is a win-win for the business and customer (educating me on a beneficial accessory in case I wasn’t aware of it and saving me an hour trip coming back). But again, I don’t mean that as a negative experience at all. It’s simply the only area I saw for improvement, so this is a great business!

Ryvre von Doom

I've had a few bad experiences with Specialty Store Supplies, and I avoided buying from them for years. Last year, I figured I'd give them another try, but they have not improved.

Last month, I placed an order on their website to pick up at the Des Plaines warehouse. They charged my card, but I wasn't able to select pickup or shipping options. I called, and Natasha with customer service seemed confused and couldn't pull up my order. I ended up having to go in person them wait while the order was picked even though I placed it online in advance.

Today, I tried to place an order on their website, but there is still no local pick up option. I messaged them and called, but Natasha was not helpful. They seem incredibly disorganized, and they're using an ancient point of sale Thai isn't doing them any favors.

I would prefer to shop local, but (as you can see from the other reviews) Specialty Store Services is not so good...

t lazar

With the 100% guarantee, I had hoped for a better experience. The large glass display cabinet arrived 2 days past the scheduled delivery date. We paid extra for 'assembled' thinking we were getting a ready-to-use piece. It was delivered on a wooden base wrapped in plastic. The general shell was intact yet glass sliding doors, shelving and all hardware came in multiple boxes for us to assemble. Instructions were partly missing. Glass sliding doors were not something we planned on installing.

Joseph, in customer service, was apologetic and polite. Natasha was not. She tried to redefine what an 'assembled' product meant and would not acknowledge that our cabinet arrived two days after their scheduled day.

If you buy from them, get every detail in writing (delivery, condition,...). Beyond disappointed and would not purchase from them again.

Burak Özdemir

I've been here lots of time and today as well. Clearly I can say employees are really nice and helpful✔ I haven't gotten problem✔ If you are looking some stuff kind off for business like shelves slatwall display etc. This is the best location I think. We couldn't find any another location in Chicago to buy some stuff like that✅?

PC Tech2U

Ordered on line asked when I wanted to pickup I stated the date and now have been waiting for over 2 hours to get my pickup this is horrible. No one except the front counter lady seemed to care and she seemed a bit stressed. If your time is valuable to you look elsewhere. Disclaimer I have bought twice the first time 5-7 years ago it was a very good experience. This time not so much. Update Company reached reached out to me Was very nice said they were going to check into it and I appreciate it that I'm even calling back

Mehrnoush Fakhriyazdi

These guys are very good with getting your order to you! but Good Lord help you if you need a refund! I am a business owner and know how things are during COVID-19! I had to call many times for my credit and to this day still not resolved! I returned the item to them in a timely manner and have a tracking ID from ups which shows it is delivered to them. it has been almost 6 weeks since they received the item back. I am not going to order from them again. I am too worried should something goes wrong it will really take a long time to resolve it!

Stacy

I ordered from this company 4 weeks ago. I have not received my order. I have emailed, called and spoken with owner and have not recieved any follow up as to where my order is. I have sent a pic of my receipt, still no follow up. Beware when buying from this company.

Rylie Priolo

I have never had a bad experience with this store at all. On my most recent order I realized I ordered the wrong thing and I was able to chat with a representative and get those items taken off easily as well as add on additional items. I will definitely keep using them for all my retail needs!