JCPenney - Abilene, Texas

M Rister

Was able to get my husband a new suit on the very first try. He's fairly short and fluffy and usually very hard to find clothes for so we were expecting quite a hassle but were blessed with finding what he needed right away. The lady at customer service was very friendly and even helped us find a nice discount.

Brenda

I'm very disappointed with today's Black Friday event at the Abilene Mall. Apparently at this location all the customers are supposed to enter through the salon entrance before 8:00 a.m. (when the mall doors open) on Black Friday. However the signs on the exterior outside doors and the mall doors shows JCPenney's is open at 5:00 a.m., NOWHERE did it mention to use the salon entrance! I was there at 7:20 a.m. trying to get in using the mall entrance and the exterior doors that I knew of. I saw the signs on the door that read 5:00 a.m. opening, I saw customers in the store shopping, I actually even knocked on the doors and yet I could not get into the store, all the doors I tried were locked. I called JCPenney's Abilene store and was not able to get ahold of anyone twice. On the third call I was able to get a hold of the salon, they let me know I had to go through their entrance and the cash coupons were gone. By that time it was almost 8:00 a.m. I was sitting out in the mall and the manager opened up the doors. I talked with the manager and asked him where on the door signs does it say to go to the salon entrance to shop at JCPenney's before the mall opens up? I told him I had been here since 7:20 a.m. I was outside reading the signs were JCPenney's was open at 5:00 a.m., saw the customers shopping inside and the doors were locked. I came inside the mall read the sign and the doors were locked. He told me everybody knew to go to the salon entrance. I told him that there were people trying to get in, they read the sign, the doors were locked and they left. I told him it would be helpful in the future if he could put the information on the doors signs about using the salon entrance before the mall opens up. He said he's never had any complaints before. I told him this is bad for business. I told him maybe you don't care, but it would be helpful to have that information on the sign! I asked him if it was the same procedure using the salon door last year? And he said yes.

It's interesting to me that if everyone knew to use the salon door, then why did I see people trying to get into JCPenney's only to find out the doors were locked? Those potential customers walked away.

I did buy one item. While I was in the checkout lane, the lady in front of me was talking to the cashier. She was discussing the same issue with no information about the salon entrance before the Mall opened up on the door signs. The cashier was saying she was sorry. It's a shame you have a manager that doesn't CARE enough to put all of the shopping hour information on the door signs. It's a DOWNRIGHT Shame that you have a manager that from his blatant defiance of your mission statement causes an employee to apologize for something that he should have taken care of! My question to you owner or representing the owner is:
Do you care enough about the potential customers and employees that work there or are you going to continue to employ a manager like this?

TornadoDave

JC Penny clothes are always better than what you will find at Walmart except the people working in there are stuck in (we're going out of business mode) they need to come alive and fight like their future depended on it.

Thomas Ward

We have always shopped at JCPenney's through the years and they have been really good to my family but today I have realized I was blind. My 17-year-old son got his first job there and he was doing amazing. He was at work on time ,he went to work when they asked him to fill in when someone called in and he also was noticed as a good employee and got recognized about 2 weeks ago. It's crazy how things change so fast. My son goes to work today at 12:00 can I get a call at 1:00 to ask me to come pick him up because they just fired him. Now you won't believe why here's the crazy thing all the other employees were doing the same thing giving coupons to customers at the checkout. So my advice to everybody I wouldn't let JCPenney's be their first job because they treat their employees badly. JCPenney's in Abilene Texas is a business that likes to tear down teenagers self-esteem and today in our society many teenagers go through a lot of depression so if you want your teenager to have a good experience at work and a job to teach them how to work instead of fireing them so quickly you need to make them aware of this information so they can have a great start in the work world.

Luke Smith

Well I thought this place would be a good place for an engagement ring but boy was I wrong. If you’re not spending money on cheap shit stay away from here. Going on two months ago I found the ring I wanted but knew I was going to have to bring it back to get it resized. They told me this was doable. Come to find out it is in fact not doable so they had to put in an order for the jeweler and have one sent from somewhere else. Would’ve been nice to know they can’t resize the ring that I bought it. Fast forward after waiting on the ring to finally get shipped, which they definitely took their sweet time with it says it’s on the way on sept 6th. Now my order tracker says the whole ring was lost. To some people it may not of been much money but I spent all that I possibly could on this thing. Now they say they’ll “get back to me in 3-5 business days” what a joke. Beyond disappointing and still not a single answer on this ring. The proposal was supposed to be a month and a half ago…

SITKA BLUES

Beware, they don't honor the sale price! I used the app to scan merchandise, and I was told it wasn't correct. Do better!? LAME!

Joseph Blissett

Edited: I bought an item during their black Friday sale that clearly says there is a $30 rebate. When I went to fill out the rebate form, I was told it was not part of the promotion. JC Penney online was completely unhelpful with this, but I called this store, and the customer service representative was SUPER helpful. She personally set out to resolve my issue. I couldn't be happier with the service. It's not five star because of all the hassle I still had to deal with over the past few days.

Kathy Galinak

I was shopping today, Saturday, in the Abilene JCPenney. When I went to check out, there were only two checkouts open! Fortunately, a customer behind me found a cashier in one of the specialty kiosks who was able to check us out. A customer shouldn't have to search for a cashier!!