Harvey Norman Melbourne City - Melbourne, VIC

Fire and Slice

Best bedding shop in Melbourne. This is a Domayne/Harvey Norman so much better than suburb stores. Worth the drive into QV in the cbd.
They deliver all over Melbourne.
Shop is huge and has the best prices I have seen on all mattress brands especially Tempur.
Only shop in Australia that has a Tempur Outlet Sale On. Prices are so good.
I saved thousands!!!!!!!!!
Service is excellent and they will give you 2 hours free parking in QV.
Thank you team

S S

This gigantic store isn't for most people, and that includes me. This store sells beddings, furnitire, electrical and electronic goods at eye-wateringly high prices. Since I didn't buy anything from this place, why have I rated it so high? That's because irrespective of my affordability, the products are indeed top-notch. Currently, there's an ongoing sale on beddings, which makes it more budget friendly, but was still too expensive for my friend, who wants to buy a mattress.

‍?

The staff who showed us around were patient, knowledgeable and good-natured. In the bedding section, Ka-Yee showed is around and let us lie on the beds to assess their quality, and truly, the more expensive ones are on a different level than their cheaper counterparts.

In the electronics section, Robert showed us some refrigerators and washing machines that we were interested in, and patiently answered all of our queries. He so gave us gis business card, just in case.

✨?

The only reason I can't ut award 5 ⭐️ is because most of the items are very expensive, and the general public won't be so eager to invest so much. I get it, tgis place has a niche customer base, but a little wiggle room for us commoners wouldn't be such a bad thing.

Andrew Callewaert

I recently had a highly disappointing experience at Harvey Norman QV.

I specifically called ahead to purchase a clothes steamer for an important event the next day. I spoke with a salesperson, on two separate occasions, and both times I was assured that the item was in stock.

Upon arrival at the store, after rushing to make it before closing time, I was informed that the steamer was actually at their warehouse, not in the store. This was after I had explicitly asked if the item was in stock and had been assured it was.

The only remedy offered was to have the steamer posted to me the next day and free parking, which didn't help given my urgent need. This entire experience was a waste of time and highly inconvenient.

Beware of the salesperson named VJ—he seems more interested in earning commission than in providing accurate information and genuine customer service. Based on this experience, I will not be shopping here in the future.

Danila N

Frankly, I am impressed! I ordered a coffee machine online (also the best price EVER) around 2pm during the lockdown.

Unfortunately, it didn't work. I called them in the morning and kindly the guy apologizes and checked it what was wrong but didn't fix the problem, so I got another one that works fine!

Great, friendly and professional staff at Harvey Norman. Thank you so much! Lots of coffee for me ?!

Chayutpong Leartrattanapon

Mr. Benjamin at Harvey Norman Melbourne City truly deserves recognition for his outstanding customer service. From the moment we walked in, his warm demeanor and friendly approach immediately put my girlfriend and me at ease. His positive energy radiated throughout the store, making our shopping experience not only enjoyable but also memorable. It's rare to encounter someone who goes above and beyond to ensure customers feel valued and appreciated. We sincerely appreciate Mr. Benjamin's efforts and hope that his exemplary service sets a standard for others to follow. Harvey Norman is lucky to have such a dedicated and personable team member!

Aishwarya Presser

I had a shocking experience on 15/6/24 by the salesperson working. We had decided on a microwave to buy and asked if there was any in stock and the male salesperson tried to say it was a terrible product and that we shouldn’t buy it. I had the exact same product for close to 15 years and was just replacing it for a new home. He then proceeded to drag the box along the carpet all the way to checkout and then we paid for it and he never looked up once or spoke to us during the whole process and rudely walked off after we made the payment and he left the receipt and goods on the floor for us to collect. If he didn’t feel like coming in store to work he should have stayed home instead I’m sure no one would have missed his customer service anyways.

Choong Teik Tan (Maxmus)

No cary bag for pick up?

Just pick up from "Click & Collect" service.

Ask for carry bag as the item size is not easy to carry with one hand as there is no handle on the box. So, politely ask for a carry bag - as the next counter customer just have almost same size item while the other staff place it in the paper bag perfectly for them.

While on this counter, the staff serving me have no intention to look for bag and just say: "You should bring your own carry bag!"? - if that is just funny of saying, sorry i am not in mood.

If you are expecting customer to have a carry bag with them on pickup, please mention it clearly from the "BEFORE YOU GO" email notification.

Xin Yin L.

Very pleased with Sandy from bedding department for his top-notch professionalism and patience. He carefully understood annd accomodate our needs and suggested the most suitable mattress and base. After using them for a week, I’m impressed with the excellent back support. I highly recommend Harvey Norman QV, especially thanks to the fantastic service from Sandy and Danny.