Dr. Tanaz R. Ferzandi, MD - Los Angeles, California

Lilly S

If I can put minus stars I would!

I haven’t seen the Dr yet and I don’t think the Dr is bad. In fact, I think she’s excellent based on reviews. But beware, you can’t call the clinic and get someone on the phone. You have to leave a message and they will call you back within 48 hours!!! When they call back, it’s the same person who recorded the message and she is very rude. It feels like she’s doing you a favor making an appointment for you. I’m not their patient by primary care. Thanks God!!! I don’t even know if I want to go here.

As a patient you feel so unwelcome and uncomfortable. I never expected this from USC. I had high expectations… it’s sad that the higher up don’t know what’s up. The doctor managing this clinic should know about this as the actions of the receptionist give their office and the entire USC a bad reputation.

I don’t recommend this office because of clerks!!! They play the part in your care unfortunately.

Update After 6 months of waiting and 2 cancellations made by the office I finally saw Dr Ferzandi. She is amazing as I thought, very knowledgeable and friendly. I waited for 2 hours because of their scheduler W. Smith made a mistake and was very rude to me just as before. She denied my services that day because she overlooked the mistake my insurance made. I had to complain to an office manager as her behavior is not exactable and they took care of me. I just don’t know why USC tolerates this employee? She should not be working with patients. She has no manners, no compassion and very very rude. Let’s see what comes ahead but for now I’m glad I was able to see Dr Ferzandi
*update
Dr Farzandi scheduled a follow up television with her a few weeks later. I logged in as I was supposed to. Waited for 1.5 hrs and nobody come on the line. I called the office to ask what’s going on and the office manager that was nice and sweet with me before told me that dr is busy and they don’t know when she will be on the line. I asked why don’t they call the patient to let us know after 30 minutes waiting. She said the “we don’t call” She was cold and blunt. I told them that I don’t want the visit anymore. I transferred to another Dr.
ISC needs to get their act together!!! Again, the Dr is great! The entire office needs to be let go and changes to a new employees that work!!!

Roberta Robles

She's an awesome Dr.

EllieS47