Marshall Retail Group - Las Vegas, Nevada

Tight Grafix

Had appointment from 7am-4pm, my truck broke down, I arrived after 4pm they were close but took me with no problem the next morning. Was fast and easy. My Ste was 100
It’s the first builder or last in the corner depends on which way you’re coming from.
There’s plenty of space for over night parking .

M Nunn

I live across the country from the place I initially purchased the products and it’s been a nightmare trying to get a refund. Currently, I am out of merchandise AND a refund. It’s been over 4 months at this point. I’ve been giving the run around and my calls/emails have been mostly ignored. It’s a shame they conduct business this way and it’s theft. Very unfortunate.

Kiarazin lopez

I had a return about two weeks ago, the store manager Niomi helped with the return on phone and it was a quick and smooth process. Will definitely be returning to shop over there. I love their clothes and service with a smile.

Tori Pietsch

Staying at the Stratosphere, stopped in on my last day here, everything was going smoothly until it came time to check out and I tried to use my players card to get a discount, unfortunately for some reason the discount wasn't applied. Which wasn't a huge deal, we got back in line and had them issue a refund for the difference. For some reason this was a rather difficult task for the cashier (Paula), who ended up over charging me some how and we ended up owing more money instead of actually getting a refund. As Paula was returning some of the items I noticed 2 of the Tee-shirts that were signed 2/$25 rang up their individual prices. She then proceeded to argue with me about how the sign says "select styles" when in fact no where on the sign does it indicate that. While this particular location may be convenient for those staying in the Stratosphere, the customer service does not justify shopping at this location.

Martin M (Knuckle Dragger 37)

Went to their Harley Davidson store in the Forum Shops during a conference. Bought two very expensive XL T-shirts. the store clerk said one of my shirts didn't have a tag and went to grab one with the tag on it, then proceeded to put the tagged shirt in my bag which was a medium! When I got home and discovered it, I contacted the store, who in turn said the Marshall Group will contact me to send me a return label. This was the second week of October, it's now almost December and I haven't heard a word from them!!! I even attempted to return the shirt by buying my own USPS label, it was returned to me this week I guess because NOBODY AT THE STORE WOULD ACCEPT MY PACKAGE/RETURN!! THIS PLACE IS THE WORST!

Mark Ahlrichs

After purchasing ear buds hoping to help with air pressure relief during flight, I came across the exact product I needed at a different store in the airport.
I returned to the original store, Flight Stop, to return the ear buds purchased 20 minutes earlier, but instead was confronted by the salesclerk with a placard stating all sales are final. This contradicts the printed receipt which allows for returns and a full refund within 30 days of purchase.
Long story shorter, we were refunded in full. It took 45 minutes to do so, and required waiting on an angry manager. Had we been in a hurry to catch our fight, which is normally the case, we would have had to let this go.
Buyer beware here!!!!!!

Carol Hunt

A printed receipt is a legal and binding contract and no signage can nullify the return policy printed on a receipt.

Was at the Denver airport and needed something to help relieve the pressure in my ears during flight. 5 years ago I found a miracle product call Earplanes. Since then I could not find them. I purchased a pair of earbuds from the Flight Stop as they can help.

I went into the CNBC store and found my Earplanes. I went back to the Flight Stop and asked for a refund not 5 minutes later. The associate pointed to a sign on the counter that stated that all sales final electronics. I pointed to the return policy on the receipt, my legal and binding contract, the argument ensued. I was granted a full refund when I said I was going to the airport customer service.

A PRINTED RECEIPT IS A LEGAL AND BINDING CONTRACT!

C W

Another great leadership training meeting completed! Thankful for the time & energy that MRG dedicates to training & development.