McDonald's - Dumbarton

Adresse: ST James Retail Park, 27 Glasgow Rd, Dumbarton G82 1RB.
Téléphone: 01389742500.
Site web: mcdonalds.com.
Spécialités: Restauration rapide, Restaurant américain, Restaurant servant le petit-déjeuner, Restaurant de volaille, Delivery service, Diner, Restaurant de hamburgers, Restaurant.
Autres données d'intérêt: Terrasse, Drive disponible, Livraison sans contact, Livraison, Service de drive, Vente à emporter, Repas sur place, Entrée accessible en fauteuil roulant, Parking accessible en fauteuil roulant, Toilettes accessibles en fauteuil roulant, Cafés, Convient aux végétariens, Service de restauration ouvert tard en soirée, Petit déjeuner, Déjeuner, Dîner, Service au comptoir, Desserts, Places assises, Toilettes, Wi-Fi, Wi-Fi, Décontracté, Adapté aux familles, Groupes, Cartes de crédit, Cartes de paiement, Paiements mobiles NFC, Cartes de crédit, Chaises hautes, Convient aux anniversaires d'enfants, Convient aux enfants, Menu enfant, Parking, Parking gratuit, Parking gratuit dans la rue.
Avis : Cette entreprise a 1549 avis sur Google My Business.
Avis moyen: 3.6/5.

Emplacement de McDonald's

01389742500

McDonald's est un restaurant bien connu pour sa restauration rapide et ses hamburgers. Il est situé à ST James Retail Park, 27 Glasgow Rd, Dumbarton G82 1RB. Vous pouvez les contacter par téléphone au 01389742500 ou visiter leur site web à mcdonalds.com.

Ce restaurant propose une variété de spécialités, y compris de la restauration rapide, un restaurant américain, un restaurant servant le petit-déjeuner, un restaurant de volaille, un service de livraison, un diner, un restaurant de hamburgers, et plus encore. Il y a une terrasse disponible et un service de drive est offert avec livraison sans contact. Les clients peuvent également profiter de la vente à emporter, du repas sur place et d'une entrée accessible en fauteuil roulant, ainsi que de toilettes accessibles en fauteuil roulant. Ce restaurant convient également aux végétariens et offre un service de restauration ouvert tard en soirée.

Le menu propose un petit déjeuner, le déjeuner et le dîner, avec un service au comptoir et des desserts. Il y a des places assises, des toilettes, du Wi-Fi et une ambiance décontractée. Le restaurant est adapté aux familles, convient aux groupes, et accepte les cartes de crédit et les paiements mobiles NFC. Il y a des chaises hautes disponibles, ce qui le rend adapté aux anniversaires d'enfants et aux enfants. Un menu enfant est également proposé.

Ce restaurant McDonald's a reçu 1549 avis sur Google My Business, avec un avis moyen de 3.6/5. Si vous cherchez un endroit pour manger avec une variété d'options de menu, une livraison et un service de drive pratiques, ou un restaurant adapté aux familles, McDonald's est une excellente option.

Nous vous recommandons de visiter leur site web pour plus d'informations et pour passer une commande.

Avis de McDonald's

Pete Paton

5/5

Nom nom. Just the job

Carla Lynne

1/5

@McDonalds DUMBARTON!! - How difficult can it be for you to get ANY order right for your customers. No joke, every time I go to your drive through, your staff get my order wrong or forget to put something in the bag!

I’ve just tried to complain to the so called manager of this shop for a 2nd time in recent weeks. He’s not interested in my complaint and only wants to address the issue quickly and move me on. Clearly can’t handle conflict or a difficult customer interaction with a view to resolving things, manager hmmmm, not in my opinion.
If this is the level of service from the manager no wonder the poor young staff and service are of poor quality.

The manager refused to speak to me as I was angry, cursed and then took it straight back as it wasn’t appropriate (no abuse at him or staff given) but he walked away saying he won’t speak to me with that attitude! Oh how to infuriate someone even more eh! Never known such awful manager /customer service in my life. And I speak from experience here! Shocking service!
My kids and I (&some friends who unfortunately experience the same service) will happily go to @KFC or @ DOMINOS Dumbarton, or simply take a lovely wee 10 min drive to McDonalds Balloch from now on, at least they know how to work a restaurant and serve customers properly.

I don’t usually complain. But my god I’m honestly so shocked it happens EVERY TIME I have to go there with the kids. I had just said to my daughter while waiting on the food, they will get the order wrong, bag was handed over and I checked, SURPRISE they didn’t disappoint. No chips with the meal resulting in me asking to speak to the so called manager!

After the ordeal of having to try and speak to said manager, I only drove home to open my burger and they had also put mayonnaise on one of the burgers when I asked NO MAYONNAISE on any on the 2 burgers, reason - Egg Allergies!!!!!

But hey the manager doesn’t like my attitude! Doesn’t want to know how often they mess up!

They managed to get one burger orders correct but the 2nd was an ordinary mcchicken sandwich WITH MAYONNAISE. They clearly received the order ok from me but just can’t seem to get it right when they serve it? It’s not rocket science and where allergies and food are associated, they should be clearly careful of their mistakes and the danger this can have for someone! Isn’t that why you can tweak the order for special food requirements?

Shocking disgraceful customer service from the manager. Explains a lot.
Ps would give 3 stars to food-only! ZERO STARS EVERYTHING ELSE!

Good luck folks if you go there but I’m done can’t cope with rotten service!

Neil MacLeod

2/5

Not for the first time at Dumbarton MCDonalds the chips have been undercooked. White, soggy and lukewarm. However on this occasion the most negative aspect of the visit was the untidiness of the premises. It was strewn with litter with bins overflowing.

david smee

3/5

If you go for a breakfast drive through then there is always a wait of well over 5 minutes. Its quicker if you go inside. The rest of the day it's quick service though

Debbie ATTWOOD

1/5

Ordered £33 delivery from just which came very late due to food not being ready for Collection because restaurant was busy. I have seen deliveries sitting on the side before whilst drivers are waiting for staff to give them over. I ordered 2 milkshakes and 1 coke. I got 2 cokes and 1 milkshake so I thought I would ring McDonald's Dumbarton to complain. Female answered I told her my issues to which "get in touch with just eat they will refund you" She couldn't tell me the time it was sent out and was bothered about my issues just the "oh sorry"
Contacted just eat app only offered £6.49. No point in using either as no customer care given.

Alan D

4/5

Better presented than a lot of other branches. As usual food arrives in warm not hot condition. Also, as seems to be an all to frequent occurrence, milk shakes not available.

Christina Nolan

3/5

Since the refurbishment it's went downhill, not enough seats for everyone and service really slow. I think the delivery drivers now have a part of their own so obviously McDonalds can prioritise them over the real customers without being seen. Or thats how it seems with how slow it is to get your food.

Sarah Hawkins

1/5

I use the Dumbarton McDonalds semi-regularly. I have never felt compelled to review them until today. The service this morning was dreadful. One member of staff seemed to care that at least 10 people waited almost 30 minutes for food. The rest of the staff didn't give a toss and didn't even apologise for the delay. Even after a long wait the order wasn't correct. Luckily the one member of staff who seemed to be on the ball rectified this quickly in addition to listening to our concerns that we should have been apologised to for such a long wait.

McDonald's have you forgotten that customers are at the heart of your business. You are meant to be fast food but today clearly wasn't and the customer service from the majority of the staff wasn't on!!!