Moncler Courchevel Village - Courchevel

Sofi V.

Big thank you to Caroline and Filipe! They have made my experience in the shop smooth and pleasant! Please be worry-free with these two amazing people- I had a problem with a ski coat that I bought in Paris in Moncler and they have changed it for me very fast and professionally! All my question were solved in the store within an hour ! Unbelievably nice experience! Wow!

Marcel

I am absolutely disappointed with the service that Moncler offers in its store - it doesn't live up to the standards of a premium brand. The staff seem incompetent and disorganized.

I was told a jacket was not available, so it was supposedly ordered. The salesperson gave me his WhatsApp number to update me on the status, but never got back to me and didn't respond to my messages. I had to go to the store three times in total to check. Then it turned out that it was a standard model that should always be in stock - the seller was obviously unaware of this information. The jacket I ordered was never delivered.

When I asked again, another employee apologized and promised that the jacket would be available in two hours. But another mistake: the jacket was in the wrong color because the sales assistant had made a mistake when ordering. I was again assured that I could pick up the right jacket the next day, but no one got back to me.

It is unbelievable how unprofessionally paying customers are treated. What happened to the principle that "the customer is king"? This service is a disgrace for a brand like Moncler.

Bill M.

Lovely shop - nice helpful staff, even give you a special bag so that you can ski down carrying your items.

Generally good quality and well designed stuff - recommend

ALTA

Moncler is a high end brand . Make sure that you know what you want .Staff is not motivated at all

Michael G.

Amazing place! Wonderful staff

Brian D.

Excellente expérience à la boutique Moncler de Courchevel. Un immense merci à Monsieur Novais et Florine pour leur professionnalisme irréprochable, leur disponibilité et surtout leur temps de réaction remarquable. L’accompagnement a été fluide, efficace et très agréable du début à la fin. Un service client haut de gamme, à l’image de la maison Moncler. Je recommande vivement.

elodie Z.

Très mauvaise expérience. Ils ont mis pendant deux jours une doudoune en deux tailles différentes de côtés pour une cliente.
Ils m ont fait patienter tout ce temps alors que je souhaitais en acheter une des deux. Je me suis présentée deux fois au magasin en pensant avoir une réponse et pouvoir l acheter. En vain… on m a dit d attendre a chaque fois. Le plus honteux, l appel de la vendeuse deux jours après 30mn avant la fermeture pour me dire que la doudoune était finalement disponible alors que je l avais prévenu que je partais le lendemain matin tôt. Absolument pas à la hauteur de la marque. .

JE C.

겨울 시즌에는 충분한 재고와 사이즈를 갖춘 완벽한 매장입니다. 성격 좋은 사장님의 추천은 최고였어요. 고민할 필요 없이 잘 어울리는 디자인과 사이즈를 딱 맞게 제안해줍니다. 매장이 붐비고 번거로울지언정 다양하게 입어볼 수 있도록 저를 잘 도와줬어요. 기쁜 마음으로 이쁜 옷들을 구매하고 시즌과 휴가를 즐길 수 있어요. 텍스리펀 서류도 신속하게 처리해줍니다. 그는 완벽한 전문가입니다. 작년에도 올해도 너무 만족스러웠습니다.