R & J Towing - Lancaster, California

Erik P

Used these guys thru AAA, and they're the shadiest company around.

My car was towed from a shop in Palmdale on a flatbed and delivered almost 6 hours later by another truck, hauled on the 2 front wheels. Causing damages to the rear Differential and some scuff marks on the hood and bumper.

The car was brand new 2023 model GR Corolla, which is an AWD vehicle with about 200 miles, and Raul at first admitted fault and later denied any damages.

It took me 4 months and hours and hours of my time to finally get payment to have my car fixed and had to forfeit the correct amount to fix my front end from the poor customer service by there insurance company.

I would be careful with this company and the poor practice they exercise.

Serg Adry

Used them through AAA, dispatcher ignored our calls updated stated 12:12. When we spoke to the dispatcher before she ignored our calls she said 45 mins about 12:35. Then we received a status update with a new driver info and new eta 12:11 that’s when we tried calling back to confirm the correct time no answer. Tried multiple times to confirm they were in fact coming and nothing. Very unprofessional ended up canceling the call.

Brenda Herrera

We used towing services thru AAA they dispatched RJ Towing. I want to thank our technician Warner he went above and beyond to assure our vehicle was parked properly in our driveway. He is an asset to the company. Thank you Warner for your great customer service

belinda henley

Horrible customer service. I wanted to hire them to move a wooden shed, 8 x 12 x 10 ft. They said they could do it. I asked to set an appointment with them to do it, they said the owner wasn’t in and that I would need to call them back the next day. This went on everyday last week. Finally spoke to the owner, he said yes he could do
It. Said to call back and make the appointment. Tried that and he wasn’t in then. They said they would have him
Contact me the next day. He never did and still has not.
I couldn’t wait around and ended up moving the shed MYSELF with a flatbed trailer and a winch. Why weren’t they just honest about not wanting to do the job instead of stringing
me along? I won’t ever use them for anything now.

AnthonyMc

Terrible company… ALSO THE RECEPTIONIST IS EXTREMELY UNPROFESSIONAL AND DISRESPECTFUL AND SIMPLY CANT SEPARATE HER PERSONAL LIFE FROM HER BUSINESS LIFE. I didnt even move forward with the services. They lost out on a sale for the day, i didnt lose anything.. so… oh well

Manuel Alvarez Correa

This people ripped me off, they are thieves!! They charge me $1400 for towing my truck for less than 5 miles, terrible people, awful customer service !!! They deserve nothing but a bad Karma

Penguins Forever

Awesome customer service at their call center and drivers were nice and helpful. Would recommend this business. Bonus: they arrived within the time frame they gave and also sent updates.

Stephen Gravitt II

Our travel trailer had a busted axel/wheel about to fall off. Between my insturance company and myself we must have reached out to 15 different services. R & J was by far the most professional through the process. They were one of the few that had the specialized equipment to haul our trailer with a "Low Boy". I can't say enough good things about them - kind, courteous, professional, and got there as soon as they could. Talk about a nightmare of circumstances but Renee, Diana, Cruz (and the entire team) saved the day.