Reshoevn8r Drop-Off Cleaning Service & Retail Location - Phoenix, Arizona

Garage 732

Placed an order using incorrect address through Shop. Immediately reached out to Reshoevn8r to either cancel my order or change address. After a few hours, reached out again. Did this for two days. 3-4 emails at least. Was told twice a team member would get back to me. They never did.

Now the order is going to an address I don’t live at and they are telling me sorry they already filled the order.

How inept can the team be? I don’t care if you sell the best product in the world, that’s horrible service.

Timothy Brown

Vic is absolutely the best!!! His attention to detail and teaching abilities is beyond stellar!!! If you decide to take your shoes there, "Insist on Vic"!!!!!!!

Odette Moronez

Another success story4the teen.... the order was finally placed &the order finally arrived today in the state of Washington!
I was trying to find the San Diego California location but nothing showed?
have pictures of the product that was ordered 2 weeks ago and the packing slip says came from San Diego California. Free shipping

D Ford

The email offer didn’t work or reflect at the checkout. I sent an email asking for the correct promo code. Skylar didn’t want to honor promo. I included screenshots of the exchange including the email offer.

Jonny Chinchilla

They cleaned my shoes up nice! Definitely recommend if you want to bring back to life some shoes that been sitting in the closet?

Noel Dejesus

This place is great. Fast and courteous service. Bring your shoes in for a professional cleaning. Don't forget to get some supplies to maintain your shoes at home. I recommend getting the water and stain repellent to include the shoe cleaner set.

Jason Tillman

WASTE OF TIME, RUDE EMPLOYEES Reshoevn8r dropped the ball in every aspect - was told when I dropped my shoes off on a Monday that they were confident they’d have my shoe’s “looking great” again with just their signature clean and the standard timeline of 2-3 days, and that they’d be done by Thursday evening. Thursday comes around, shoes aren’t done, totally fine, I didn’t care. Until it got to Friday at 4pm I still hadn’t heard a thing - I call and the employee stutters over himself when I ask what’s up with my shoes and goes oh they’re being finished now done in 30 minutes - beware we close at 6 tho. Tell me why I then show up at 5:40 to the store completely closed. Website shows the store is open on Saturdays as well, but no - that is also a lie. Now an entire week has gone by - I show up Monday - to my shoes, half cleaned at best, almost every stain still present. I ask why your hours aren’t accurate and why you’d tell me we close at 6 and I show up at 5:40 to you being closed and I was met with nothing but a dismissive rude childish lying attitude and was told oh I was there till 6 until I showed a time stamped photo showing the opposite. Why not just admit you’re a slacker leaving early instead of trying to be a punk and lying through your teeth. I don’t care if the shoes came back to me brand new I STILL wouldn’t recommend a soul to come to this sloppy sorry excuse of a “business” - due to how terrible the customer experience was and being straight up lied to in multiple aspects - but like I expected, the shoes weren’t even properly cleaned. Huge waste of money - and time. I truly want to believe this a fluke but never going back.

Amy Miller

I went on Amazon to buy a shoe cleaning kit and was sad to see they were out of stock. Then I went to google and realized that they are from Phoenix!!! I instantly got in my car and had an amazing shoe cleaning kit in my hands in less then 30 minutes. Over all the selections of brushes and quality of the product is great. I just restored a 10 year old pair of AF1 with this kit and it turned out amazing. Also worth noting the shoe collection for sell in the store. I have my eye on a few pairs in there!!!