Xfinity Store by Comcast Branded Partner - Manteca, California

Harold Bergerson

We are in Southern California for 3 months and one of our phones need a new SIM card. We found that there are no Xfinity stores in southern california, so I have called the Xfinity customer service number four times to have one sent to our address in Southern California. Nothing has happened and my wife has been without a phone for 2 weeks. What are we to do? So frustrating. Every time we talked to someone they said they would send the card in the mail to the residence we are at. We never received a confirmation email of the transaction. It looks like we've made a huge mistake by getting Xfinity mobile service.

Donald Cooper

Mine was good
The wife somehow got her phone locked by T-Mobile. To get it unlocked was a major problem took two days running back and forth between T-Mobile and Xfinity. Finally got it unlocked but something about an invalid SIM card which Xfinity gave us a brand new one actually two. Then Xfinity said it would be 3 days for T-Mobile to unlock the phone we're going to wait and see

sunny sunny

1/1Have been struggling for 3 months to get Xfinity refund me for the services that were never offered to me in the first place. They charged me $100 for a phone connection that I never had. Talk about daylight robbery. Additionally, my iPhone had a promotion of $500 but they only gave me $400 off. Have been following up with the store for months and I keep get pushed to the back burner and keep getting false promises. I have spent countless hours at the store to get the issues fixed. It is a matter of 20 mins to fix the issues and it’s super frustrating that they keep procrastinating…
Reaching out publicly so that the management can take an action ASAP.
Trust you will help; thanks.
@Arty- need you to step in. Thanks…

2/2- the link you pasted in your reply below is useless. It directs me to a chatbot and no reply. Classic Xfinity style!! You can do better.

Gurmukh Singh

For an exchange iPhone order, I was given a wrong envelope. The phone was delivered where Trade in phones are sent. The old manager had no idea what was done; however the new manager understood everything and worked right on the issue. He escalated my case to Tier 3 and I got my refund of the old phone the same day. I am really happy with the service under the current manager. He is awesome and understands his customer needs well. Awesome!!

William j Brooks

Sunday 3/03/24 @ 11:30 A.M.

Came in to have my watch setup I was informed that none of them know how to setup a watch?!?. I also wanted to speak to the manager was informer that he is not there , so I asked for the assistant manager. I was told he is busy at the moment!?.

2 things to take from this . One have all your staff trained equally, so none of them is indispensable.if no one is knowledgeable about setting up a watch, why not have them trained. If they can't... why didn't none of them get on the phone to speak to someone who could help guide them thru it ( aka tech support).

2 stop hiring lazy employees and don't promote or hire people in higher position if they can't prioritize customers who are there that need help. The "assistant manager " Deven didn't even bother to come out and acknowledge me to at least try to address the issue in some way.

Conclusion I will NEVER come back to this location. I will get my watch setup else where. Employees seem to care less about the customers here. The body language and tone of voice just speak for itself, and I know an undetermined lazy body language when I see one or hear one. No enthusiasm whatsoever

Yemi Fatusi

Great customer service very attentive when you walk in they say hello everybody is ready to help been there about 4 to 5 times had a little issue and they handled it great folks.

Karanbir Thind

Where do I even start. There was a promotion of $600 dollars for the iPhone I was trading in. They told me that the max I can get is $400 when the Tracy Xfinity Store was telling me other wise. I traded in a device and ported a number because they told me that in order to get the $400 credit, I must trade in a device and port a number. Come to find out, the $400 was just to port the number and they never applied the trade in on my account. They kept the phone and didn't even apply the trade in. I go to get my phone back because they didn't apply the trade in and the manager tells me that they have already shipped out the phone to the company. And that the trade in won't show on the account because it's with a whole different company. They had no way of showing us any proof that the device was even traded in. If someone trades in a device, is there not supposed to be some sort of notes or transaction on the account that shows that a device was traded in? The fact that the trade-in didn't even show on the account was already fishy enough. We asked multiple times for proof of a shipment or something that we could have to tell us that a trade-in was even applied. After going back and forth, the manager provided us with some sort of shipping information but when we checked, it didn't match up with the date we went to the store. We tell them to cancel all the lines and give us our money back and we'll return the phones we purchased. After this, we were told that there's a possibility that our traded in phone wouldn't be returned to us if the company processes it. The manager tells us that if the credits are applied. We'll get the $400 in credit and he'll give us $200 in cash. $75 for assurant value and $125 from the store("I'll write you guys a ticket"). We decided to keep that line but still wanted our phone back. After 2 and a half hours of going back and forth, he goes to the back and comes out with the phones saying that he found these in the case. One of them was our phone that we traded in. So the whole time he's been telling us that the phone is already shipped out and that he overlooks it all and at the end it was in the safe the whole time. We went to the Tracy store the next day and were informed that the trade-in company does not give cash at all and they only send check. And that they are not allowed to hand us cash. Also, the $400 promotion was JUST for porting a number, not trading a phone in. So they kept our phone and didn't apply the trade in. This just goes to show the trickery, lack of knowledge, and cunning ways that were used on us. Highly recommend to not go to this store for your services. Tracy is safest bet for closest Xfinity store. The employees are trained, experienced, and not there to take advantage of you.

Amelia Hernandez

Came to this location and was the third person, after me another 4 people came in. And they all had no appointments. Waited for a while Nd we noticed the people that had no appointments got help first. What’s the whole point of making appointments if they clearly don’t care. Honestly this isn’t the first encounter like this. I came in one afternoon to get help how to switch my service for international service and the woman that was here had told me that she didn’t know how to do it. That maybe come another day. What I found insane is that I had been here two days prior and they told me to come that day in the afternoon so the could switch it. How was I getting help if we were leaving at midnight. It’s like some of their employees are useless and careless. It’s their job as customer service staff. Makes no sense to me. I’m switching services to Verizon. I can’t deal with people that don’t care to put effort in their jobs.